The second step in effecitve performance management is developing the skills of your talent. Skills are learned. One might be born with certain preferences, but skills are learned. The universe of available knowledge enhancement tools within almost any industry has evolved to being nearly infinite and ubiquitous. Numerous web based knowledge enhancement vehicles have driven down the price and improved the convenience and access of knowledge enhancement. Well integrated HRIS systems will include learning management tools which enable the establishment of curriculums for specific jobs and track completion.
Here’s the breakthrough - It’s ideal when management has internalized the skills required of each associate within their supervision. The reality is that time will not often permit management to acquire and practice all the skills which may be required of each associate. Results come when management understands and reinforces the practice of the required skills, not that management has perfected those skills themselves. Science and the art of leadership merge when new skills are learned through training and consistent coaching reinforces that knowledge transforming it into improved task skills.
