Who am I? That’s an easy question.

My name is Sue McMillen and I’m the VP of Professional Services for Achievant, a human capital management software company focused on serving banks and credit unions. I wasn’t always in technology, but I’ve always been in HR. Prior to joining the team at Achievant in 2006, I was the SVP of HR for Union Federal Bank (gobbled up by Sky Bank and then Huntington Bank, based on which round of consolidation you are referring to), an HR Manager for Golden Rule Insurance and Equity Group Investments in Chicago. I’ve always done the “corporate HR thing” and I can say that I never thought I join an HR technology firm.

So at this point you are probably wondering why I crossed over from the corporate HR world to the vendor world. Well, as an HR veteran I was tired of multiple systems that didn’t talk to each other (benefits, payroll, time/attendance, ap tracking), vendors who I never heard from after the sale, systems that were shells that I had to populate and customize in my spare time, and generic HR applications that were supposed to be ideal for a bank as well as a donut shop.  

Following the mantra of “See a Need, Fill a Need”, I joined a start-up HR technology firm that would:

·        Specialize in banks and credit unions (although bankers like donuts, there is a difference in their business model)

·        Offer an integrated system

·        Provide customer service that is unparalleled - I actually talk weekly (daily if they’d like) to my customers after the sale is made.

·        Deliver a system that is actually ready to use when you “go live”.

As an HR pro, I am most interested in the intersection of the HR practice, technology and business results in today’s organizations. I have a strong interest in areas like employee training, talent management, HR software, and performance management, but keep an eye toward best practices in all areas of HR.