So, here I am writing my first blog entry - EVER.   I have been selling/marketing/pitching software based solutions to the financial services market for over 20 years and all without the benefit of a blog.  I’ve picked up a few nuggets through those years that I hope will help Achievant become an industry leader at delivering HR based offerings like applicant tracking, HRIS and performance management.  All of these capabilities are tied together in what we refer to as Human Capital Management (HCM).  

One thing that has changed dramatically over 20 years is the trust factor between buyers and sellers.  Buyers are so skeptical today because they’ve been burned time and again by promises. Promises made easily in the sales process to be quickly forgotten during implementation.  Promises about go live dates that come and go as easily as when they were given.   Promises about stellar client support that delivers 24 hour turnaround.  That doesn’t sound stellar to me.  How is Achievant any different? 

A successful software solution organization really revolves around offering your clients three basic things.

1)      Software that works and supports fundamental business processes.

2)      Client service that’s responsive, honest and filled with best practices to make their business stronger.

3)      Promises that get delivered – give them a company they can trust.

Achievant strives to execute these tenets on a daily basis. 

Please notice nowhere in here did I mention cool cutting edge software, revolutionary rapid deployment methods or infrared Cisco routers that read your mind.  Now believe me, I understand promises are a part of doing business in the technology industry.  I’m just saying live up to them.     

So, in my blog I will offer insight into the way Achievant does business, offer my opinion of how software solutions should be marketed and sold and ultimately vent about whatever’s driving me nuts that day.  I hope you find this topical, valuable and most of all entertaining.