Why do companies make it so hard to do business with them?
In my experience, one of the most frustrating things for buyers to overcome is a vendor’s pricing model. Deciphering the total cost of ownership (TCO) is often the most difficult thing to find out from a vendor. Why? Many organizations don’t really want you to understand the real TCO hoping to hide fees for integration modules or super deluxe add on versions of what you should be getting in the standard product. Why? Because once you’re in – it’s very difficult to get out. A client’s dissatisfaction with a vendor needs to be quite high in order to go through the pain associated with switching to another provider. Software companies know this and use it to their advantage.
I am a big believer in the keep it simple model. Whether it’s performance management, goal management, HRIS, training management or applicant tracking – you need to understand the value and cost associated with each module going into your relationship with Achievant. If your Human Capital Management vendor’s pricing and licensing isn’t clear, concise and easy to understand then they’ve over engineered it – or worse yet, deceived you.
Understanding your Human Capital Management TCO is a necessary evil when evaluating multiple solutions. We take great strides to ensure it’s easy to do business with Achievant. Do we always get it right? Probably not but what we lack in foresight we make up for in effort
