Yesterday, one of our smartest employees did one of the dumbest things ever.  She opened an e-greeting card from someone she didn't know.  Within seconds she knew she had a problem.  It could have been the anti-virus warning that popped up or the freaky image that suddenly became her desktop background.  Either way, the first thing she did was raise the alarm.

You may be asking yourself what a virus outbreak and HRIS Software have in common.  To me, the commonality is in the quality of the response.  Anyone can sell you a talent management system.  In fact, any two pieces of HRIS Software are likely to be very similar.

What's not going to be similar are the people behind the product.  When the virus hit that one user the first thing we did was isolate her from the network (well, isolate her computer, we didn't really do anything to her). 

Then, to make sure there would be no further spread of the virus we took all of our computers off the network.  We did this by simply unplugging the switch that handles all computer traffic.  We left the switch that handles all VOIP up and running.  In short, we had a good plan and were well prepared.  Within minutes we new the extent of the problem, had it isolated and were on our way to better times.

The same can be said of how we provide service.  Maybe you use our employee time and attendance module or our performance assessment module.From the day you kick off your implementation and everyday thereafter the achievant team is ready to answer questions, address issue and help you make the most of the tool you purchased.

Any two pieces of software Human Resources Software are going to be more or less the same.  But the people who support them, who make you successful are not.